Terms of service

Terms of Service

Last updated: 11-05-2025

Welcome to Srivalli by Divya Cares! These Terms of Service ("Terms") govern your use of our website and services, including purchasing from our online medical store.

By accessing or purchasing from our store, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Eligibility

To use this site, you must:

  • Be at least 18 years old, or access the site under the supervision of a parent or guardian.

  • Provide accurate and complete information when placing orders.

2. Medical Disclaimer

  • Srivalli by Divya Cares is a licensed pharmacy/distributor (include your license number if applicable).

  • Our products are sold in compliance with applicable Indian drug laws (CDSCO, PCI).

  • Always consult your physician before starting or stopping any medication.

  • We do not provide medical advice; all content is for informational purposes only.

3. Product Availability & Pricing

  • All prices are in INR and inclusive of applicable taxes unless stated otherwise.

  • We reserve the right to cancel orders due to stock unavailability, pricing errors, or regulatory restrictions.

  • Prescription products will only be dispatched upon successful validation of a valid prescription.

4. Order Acceptance & Cancellation

  • We reserve the right to accept or reject orders at our sole discretion.

  • Orders can be cancelled before dispatch; once shipped, they are not eligible for cancellation.

5. Shipping & Delivery

  • Orders are processed and shipped as per our [Shipping Policy].

  • Delivery timelines may vary due to factors beyond our control (e.g., regulatory checks, local lockdowns).

  • We are not responsible for delays once the product is handed over to the logistics provider.

6. Returns & Refunds

  • Please refer to our [Refund & Cancellation Policy] for details.

  • We do not accept returns for used, opened, or temperature-sensitive medical products.

7. Prohibited Activities

By using our site, you agree NOT to:

  • Misuse any of our services or attempt to obtain medications without valid prescriptions.

  • Violate any laws or regulations.

  • Disrupt or interfere with our website’s functionality or security.

8. Limitation of Liability

  • We shall not be liable for any direct or indirect damages arising from the use or misuse of our products or services.

  • In no event shall our total liability exceed the amount paid for the product in question.

9. Intellectual Property

  • All content, including logos, text, images, and software on our website, is the property of Srivalli by Divya Cares and protected under applicable IP laws.

  • You may not copy, reproduce, or use our content without prior written permission.

10. Governing Law & Jurisdiction

  • These Terms shall be governed by the laws of India.

  • Any disputes shall be subject to the jurisdiction of the courts in [Your City], India.

11. Changes to These Terms

We may update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about these Terms, please contact us at:

📧 Email: divyahomoeo.ayur@gmail.com
📞 Phone/WhatsApp: +91 80570 23225